FAQ

Last updated: July 14, 2026

Find answers to common questions about CetArt canvas prints, poster prints, sizing, production, shipping, payments, returns, and customer support.

Products

What products does CetArt sell?

CetArt offers decorative wall art, including canvas prints and unframed poster prints. Available designs, sizes, formats, and product specifications are displayed on each product page.

What is the difference between a canvas print and a poster print?

Canvas prints are printed on canvas, stretched over a wooden frame, and supplied ready to hang unless otherwise stated on the product page.

Poster prints are printed as unframed artwork. They are carefully rolled and shipped in protective packaging. A frame is not included unless explicitly stated on the product page.

Are CetArt products made to order?

Most CetArt canvas prints and poster prints are prepared after an order is placed.

Made-to-order production does not automatically mean that a product is personalized. A product is considered personalized or custom-made only when it is specifically created or modified according to an individual customer request.

Do canvas prints arrive ready to hang?

Canvas prints are normally delivered stretched over a wooden frame and ready to hang. Please review the individual product page for the exact format and specifications before placing an order.

Do poster prints include a frame?

No. Poster prints are sold and shipped unframed unless the product page explicitly states otherwise.

Are the colors exactly the same as they appear on my screen?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different because of screen settings, lighting, printing materials, the selected size, and the production process.

Minor color or proportion variations that do not materially change the artwork are not necessarily considered defects.

Sizing and product selection

How do I select the correct size?

Please review the size options and product information displayed on the product page before placing an order.

We recommend measuring the available wall space and comparing it with the selected artwork dimensions. Consider nearby furniture, the viewing distance, and the amount of open space you want around the artwork.

How are multi-panel canvas sizes measured?

For multi-panel canvas sets, the displayed size normally refers to the complete artwork when all panels are arranged as shown.

The space between individual panels is not included in the listed dimensions unless the product page states otherwise.

Can I order a custom size or personalized design?

Some custom requests may be possible. Contact us before placing an order at shop.cetart@gmail.com and describe the requested size, format, image, or modification.

Custom or personalized production must be confirmed by CetArt before purchase. Personalized and individually modified products may not be eligible for a change-of-mind return.

Orders and production

How long does order processing take?

Orders are usually processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from the shipping time selected during checkout.

How do I know that my order was received?

After placing an order, you should receive an order confirmation at the email address provided during checkout.

If you do not see the confirmation, check your spam or junk folder. You can also contact us at shop.cetart@gmail.com.

Can I change my order after it has been placed?

Contact us as soon as possible if you need to correct the selected product, size, quantity, email address, or shipping address.

We will try to make the requested change when possible, but we cannot guarantee changes after production has started or the order has been transferred to the shipping carrier.

Can I cancel my order?

To request a cancellation, contact us as soon as possible at shop.cetart@gmail.com.

Because our products are prepared after an order is placed, cancellation cannot be guaranteed after production has started or the order has been shipped.

Complete cancellation conditions are available in our Return and refund policy.

Shipping

Do you offer free shipping?

Yes. CetArt offers free standard shipping to destinations available during checkout.

Poster prints: free standard shipping with an estimated transit time of 7–15 business days.
Canvas prints: free standard shipping with an estimated transit time of 7–15 business days.

Free domestic standard shipping is also available within Ukraine.

Are express shipping options available?

Paid express or priority shipping may be available depending on the product type and delivery destination.

Poster prints to the United States and Germany: UPS Express delivery, estimated at 1–5 business days — $19.99.
Poster prints to other available countries: UPS Express delivery, estimated at 1–5 business days — $9.99.
Canvas prints: Priority shipping, estimated at 3–9 business days — $29.99.

The exact shipping methods, prices, currency, and estimated delivery dates available for your order are displayed during checkout before payment.

Which countries do you ship to?

We ship to the countries and regions available through the country selector and during checkout.

An order can only be completed when a shipping method is available for the selected delivery address.

When does the estimated shipping time begin?

The estimated shipping time begins after the order has been processed and transferred to the shipping carrier.

Processing usually takes 1–2 business days and is separate from the estimated transit time.

Are delivery dates guaranteed?

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.

Will I receive tracking information?

When tracking is available, the tracking number or tracking link will be sent to the email address provided with the order.

Tracking information may require additional time to become active after the shipping confirmation has been sent.

What happens if I entered an incorrect shipping address?

We will try to correct the address when possible, but we cannot guarantee changes after production has started or the package has been transferred to the shipping carrier.

If a package is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country.

Unless these charges are collected during checkout, they are the responsibility of the customer. CetArt does not control charges or processing times imposed by customs authorities.

Complete delivery conditions are available in our Shipping policy.

Damaged, incorrect, or missing orders

What should I do if my order arrives damaged?

Please inspect your order after delivery. If the product arrives damaged, contact us as soon as possible at shop.cetart@gmail.com.

Please include:

Your order number.
A description of the problem.
Clear photographs of the entire product.
Close-up photographs of the damage.
Photographs of the packaging and shipping label.

Please retain the product and all original packaging until we confirm whether a return is required.

We will review the information and offer an appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable solution depending on the circumstances.

What should I do if I received the wrong product?

Contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging.

If the incorrect product was sent because of a confirmed CetArt error, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

What should I do if my order appears to be missing?

If tracking indicates that the order has been delivered but you cannot locate it, please check with household members, neighbors, building management, secure delivery locations, and the local carrier.

You can then contact us with your order number so that we can review the available tracking information.

Returns and refunds

What is the CetArt return period?

You may request a return within 30 days after receiving your order.

What condition must a returned product be in?

To be eligible for a return, the product must be:

In the same condition in which it was received.
Unused, undamaged, and not altered.
Not hung, mounted, framed, cut, or otherwise modified.
Returned with its original protective packaging whenever reasonably possible.
Accompanied by the order number or other proof of purchase.

How do I request a return?

Please do not send a product back without first receiving return authorization and instructions from CetArt. Unauthorized returns may not be accepted.

Who pays for return shipping?

For a return caused by a change of mind, an incorrect size selection, or another reason not caused by CetArt, the customer is responsible for arranging and paying for return shipping.

If the return is caused by a damaged product, incorrect product, or another confirmed CetArt error, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Can personalized products be returned?

Personalized or custom-designed products created specifically for an individual customer cannot normally be returned because of a change of mind.

This restriction does not apply when a product arrives damaged, defective, incorrect, or when applicable consumer law provides otherwise.

How long does a refund take?

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

If Western Bid appears as the payee on your payment statement, the refund may also appear under the name Western Bid.

Complete return and refund conditions are available in our Return and refund policy.

Payments

Which payment methods are accepted?

Available payment methods are displayed during checkout and may include payment cards, PayPal, Google Pay, and other supported payment options.

Why does WESTERN BID appear on my payment statement?

This store is integrated with the Western Bid™ ecommerce platform. Western Bid, Inc. acts as the Merchant of Record and processes payments for purchases completed through the store.

For this reason, customers may see WESTERN BID listed as the payee on their PayPal account, bank statement, or credit card statement.

CetArt remains the customer support contact for products, orders, shipping, returns, cancellations, and refunds.

Is payment information secure?

Payments are processed through Shopify-supported checkout services, Western Bid, payment providers, financial institutions, and card networks.

CetArt does not normally receive or store your complete payment card number.

Discounts and promotions

How do I use a discount code?

Enter the discount code in the designated field during checkout and select the option to apply it before completing payment.

The discount should appear in the order summary when the code is valid and its conditions have been met.

Can multiple discount codes be combined?

Unless the promotion states otherwise, only one discount code may be used per order.

Promotions may apply only to selected products, order values, markets, or time periods.

Customer support

How can I contact CetArt?

Customer support is available by email and through our contact form.

CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine

Email: shop.cetart@gmail.com

You can also use our contact form.

We usually respond within 1–2 business days. For questions about an existing purchase, please include your order number.

Language

Country/region