Shipping policy
Canvas print delivery
Your order is usually ready to ship within 1–2 business days.
Business days are Monday through Friday, excluding public holidays. Processing time is additional to the shipping time.
Free standard shipping — 7–15 business days
Standard shipping for canvas prints is free. The estimated transit time is 7–15 business days after processing and handover to the shipping carrier.
Free standard shipping applies to destinations available for your order at checkout.
Priority shipping — 3–9 business days
You can select a paid priority shipping option for available destinations.
- Estimated transit time: 3–9 business days.
- Shipping cost: USD 29.99.
Poster delivery
Free standard shipping — 7–15 business days
Standard shipping for posters is free. The estimated transit time is 7–15 business days after processing and handover to the shipping carrier.
Free standard shipping applies to destinations available for your order at checkout.
UPS Express — 1–5 business days
You can select paid UPS Express delivery when it is available for your destination.
- United States and Germany: USD 19.99.
- Other available destinations: USD 9.99.
- Estimated transit time: 1–5 business days.
All shipping prices listed above are in US dollars. The shipping methods, exact price, currency, and estimated delivery dates available for your order are displayed at checkout before payment.
Shipping options may depend on the destination, product type, package weight, and contents of your cart.
The priority shipping estimate of 3–9 business days in this overview applies to canvas prints. For posters sent by UPS Express, the estimated transit time is 1–5 business days.
Delivery information
All transit times begin after processing and handover to the shipping carrier. Delivery dates are estimates. Delays may occur because of customs clearance, carrier disruptions, severe weather, or public holidays. Your statutory rights remain unaffected.
Please check your delivery address before completing your order. If you notice an error, contact us as soon as possible at shop.cetart@gmail.com. Once production has started or the package has been handed to the carrier, changing the address may no longer be possible.
If an incorrect or incomplete address provided by you makes reshipment necessary, we will inform you in advance of any additional shipping costs.
When tracking is available, your tracking number or link will be sent by email.
Returns and refunds
Voluntary returns within 30 days
In addition to your statutory rights, we offer a voluntary 30-day return period from the date you receive the goods. Notify us of your return request within this period at shop.cetart@gmail.com and include your order number.
For a voluntary return, the item must be unused, undamaged, and unaltered. Package it securely and use the original protective packaging whenever possible. Please include your order number or another proof of purchase.
These conditions do not limit your statutory right of withdrawal or your rights concerning faulty goods. Exercising a statutory right of withdrawal does not require prior authorization or a reason. Original packaging is not a requirement for exercising that right.
Returning goods and return address
Please contact us before sending a return whenever possible, so we can provide the appropriate return information. Prior coordination is not a requirement for exercising a statutory right of withdrawal.
CetArt
Yakuba Kolasa 7, Apt 142
03148 Kyiv
Ukraine
We recommend a tracked shipping service. Keep your shipping receipt until the return has been completed.
Return shipping costs
For returns because of a change of mind, an incorrectly selected size, or another reason not caused by CetArt, you pay the direct return shipping costs, provided you were informed of this before purchase.
For damaged, faulty, or incorrectly supplied goods, we cover the necessary return shipping costs when a return is required. Please contact us to arrange the next steps.
Damaged or incorrect items
If your order arrives damaged or contains the wrong item, contact us as soon as reasonably possible. Your statutory rights do not depend on inspecting the goods or reporting the problem immediately.
To help us review the issue promptly, please provide your order number, a description of the problem, and photographs of the product and affected areas. For shipping damage, photographs of the packaging and shipping label are also helpful.
Personalized and custom-made products
Clearly personalized products or items made to your individual specifications are excluded from our voluntary change-of-mind return policy. A statutory right of withdrawal may be excluded where the legal requirements for that exception are met.
Your statutory rights concerning faulty or incorrectly supplied goods remain unaffected. A discount alone does not exclude your statutory consumer rights.
Exchanges
We do not normally process direct exchanges. If you would like a different design or size, you can return the original item under the applicable return conditions and place a new order. Statutory remedies for faulty goods remain unaffected.
Cancellations
If you would like to cancel an order before shipment, contact us as soon as possible. Once production has started or the order has been handed to the carrier, we cannot guarantee an immediate stop. Any applicable statutory right of withdrawal remains unaffected.
We do not charge a flat 25% cancellation or restocking fee.
Refunds
Refunds are generally issued through the original payment method.
For a statutory withdrawal, reimbursement is made within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever happens first.
Any amount paid for the least expensive standard delivery option offered is also refunded. Additional costs for a faster shipping method expressly selected by you do not have to be refunded in the event of a statutory withdrawal.
For a voluntary return, we will inform you about the refund after receiving and inspecting the goods. Optional express or priority shipping charges are generally not refunded for change-of-mind returns. Statutory rights remain unaffected.
Your bank or payment provider may need additional time before the credit becomes visible in your account.
Contact and complete policies
If you have questions, contact us at shop.cetart@gmail.com. Please include your order number for an existing purchase.