FAQ Posters

Shipping, returns, and product information

Order processing

CetArt poster prints are prepared after an order is placed. Orders are usually processed and prepared for shipment within 1–2 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from the estimated shipping time.

Free standard poster shipping

  • Shipping cost: Free.
  • Estimated transit time: 7–15 business days after the order has been processed.

Free standard shipping is available to destinations shown during checkout.

UPS Express poster delivery

Paid UPS Express delivery may be available depending on the delivery destination.

  • Estimated transit time: 1–5 business days after the order has been processed.
  • Shipping cost: The exact price and currency are displayed during checkout before payment.

The final shipping methods, prices, currency, and estimated delivery dates available for your order are displayed during checkout.

Estimated delivery dates

Delivery dates are estimates and are not guaranteed. Delivery may be affected by customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.

Shipping address

Please enter a complete and accurate delivery address during checkout. Verify the recipient’s name, street address, house or apartment number, city, postal code, country, email address, and other required information before completing the order.

If you notice an address error, contact us as soon as possible at shop.cetart@gmail.com.

We will try to update the address when possible, but we cannot guarantee changes after production has started or the package has been transferred to the shipping carrier.

If a package is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.

Order tracking

When tracking is available, the tracking number or tracking link will be sent to the email address provided with the order.

Tracking information may require additional time to become active after the shipping confirmation has been sent.

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are collected during checkout, they are the responsibility of the customer. CetArt does not control charges or processing times imposed by customs authorities.

Custom sizes and personalized orders

Some custom sizes or personalized designs may be available. Contact us before placing an order at shop.cetart@gmail.com and describe the requested size, format, image, or modification.

Custom production must be confirmed by CetArt before purchase. Personalized or individually modified products cannot normally be returned because of a change of mind.

This restriction does not apply when a custom product arrives damaged, defective, incorrect, or when applicable consumer law provides otherwise.

Metallic and gold effects

Metallic, gold, silver, bronze, glitter, or foil effects shown in an artwork are printed visual effects unless the product page explicitly states otherwise.

The product does not contain real metallic paint, gold leaf, foil, glitter, or reflective metal unless this is specifically stated in the product description.

What should I do if my order arrives damaged or incorrect?

Please inspect your order after delivery. If the poster arrives damaged, defective, or different from what you ordered, contact us as soon as possible at shop.cetart@gmail.com.

Please include:

  • Your order number.
  • A clear description of the problem.
  • A photograph of the entire poster.
  • Close-up photographs of the damage or defect.
  • Photographs of the packaging and shipping label.

Please retain the poster and all original packaging until we confirm whether a return is required.

We will review the information and offer an appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable solution depending on the circumstances.

What should I do if my order appears to be missing?

If tracking shows that the order was delivered but you cannot locate it, please check with household members, neighbors, building management, secure delivery locations, and the local carrier.

You can then contact us with your order number so that we can review the available tracking information.

Does my poster include a frame?

No. Poster prints are sold unframed unless the product page explicitly states otherwise.

Posters are carefully rolled and shipped in protective packaging. You can select a separate frame that matches your interior after delivery.

What is the return period?

You may request a return within 30 days after receiving your order.

What condition must a returned poster be in?

To be eligible for a return, the poster must be:

  • In the same condition in which it was received.
  • Unused, undamaged, and not altered.
  • Not framed, mounted, cut, laminated, or otherwise modified.
  • Returned with its original protective packaging whenever reasonably possible.
  • Accompanied by the order number or other proof of purchase.

How do I request a return?

Contact us at shop.cetart@gmail.com and include your order number and the reason for the return.

Please do not send a product back without first receiving return authorization and return instructions from CetArt. Unauthorized returns may not be accepted.

Who pays for return shipping?

For a return caused by a change of mind, an incorrect size selection, or another reason not caused by CetArt, the customer is responsible for arranging and paying for return shipping.

Return shipping costs for change-of-mind returns are non-refundable. We recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.

If the return is caused by a damaged product, an incorrect product, or another confirmed CetArt error, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Can personalized products be returned?

Personalized or custom-designed products created specifically for an individual customer cannot normally be returned because of a change of mind.

This restriction does not apply when a product arrives damaged, defective, incorrect, or when applicable consumer law provides otherwise.

Do you offer exchanges?

We do not normally process direct product exchanges.

The fastest way to receive a different product or size is to request a return for the original item and, after the return is approved, place a separate order for the replacement product.

Can I cancel my order?

To request a cancellation, contact us as soon as possible at shop.cetart@gmail.com.

Because poster prints are prepared after an order is placed, we cannot guarantee cancellation after production has started or after the order has been transferred to the shipping carrier.

How are refunds processed?

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method used for the purchase. Your bank, card issuer, PayPal, or another payment provider may require additional time to post the funds to your account.

Charges paid for optional express delivery are generally non-refundable when an order is returned because of a change of mind, an incorrect size selection, or another reason not caused by CetArt.

If Western Bid appears as the payee on your payment statement, the refund may also appear under the name Western Bid.

Complete store policies

Contact CetArt

CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine

Email: shop.cetart@gmail.com

We usually respond within 1–2 business days. For questions about an existing purchase, please include your order number.