Poster Shipping Options
Poster shipping and returns
Order processing
CetArt poster prints are prepared after an order is placed. Orders are usually processed and prepared for shipment within 1–2 business days.
Business days are Monday through Friday, excluding public holidays. Processing time is separate from the estimated shipping time.
Shipping options
The shipping methods available for your order depend on the delivery destination, package weight, and contents of the shopping cart.
Free standard poster shipping
- Shipping cost: Free.
- Estimated transit time: 7–15 business days after the order has been processed.
Free standard shipping is available to destinations shown during checkout.
UPS Express poster delivery
- United States: estimated transit time of 1–5 business days — $19.99.
- Other available destinations: estimated transit time of 1–5 business days. The exact price and currency are displayed during checkout.
The final shipping methods, prices, currency, and estimated delivery dates available for your order are displayed during checkout before payment.
Estimated delivery dates
Transit time begins after the order has been processed and transferred to the shipping carrier.
Delivery dates shown during checkout are estimates and are not guaranteed. Delivery may be affected by customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Poster format and packaging
Poster prints are sold unframed unless the product page explicitly states otherwise. A separate frame is not included.
Posters are carefully rolled and shipped in protective packaging intended to reduce the risk of bending, moisture exposure, and other damage during transportation.
Order tracking
When tracking is available, the tracking number or tracking link will be sent to the email address provided with the order.
Tracking information may require additional time to become active after the shipping confirmation has been sent.
Shipping address
Please provide a complete and accurate delivery address during checkout. Verify the recipient’s name, street address, house or apartment number, city, postal code, country, email address, and other required information before completing the order.
If you notice an address error, contact us as soon as possible at shop.cetart@gmail.com.
We will try to update the address when possible, but we cannot guarantee that changes can be made after production has started or the package has been transferred to the shipping carrier.
If a package is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country.
Unless these charges are collected during checkout, they are the responsibility of the customer. CetArt does not control charges or processing times imposed by customs authorities.
Returns and refunds
30-day return period
You may request a return within 30 days after receiving your order.
To be eligible for a return, the poster must be:
- In the same condition in which it was received.
- Unused, undamaged, and not altered.
- Not framed, mounted, cut, laminated, or otherwise modified.
- Returned with its original protective packaging whenever reasonably possible.
- Accompanied by the order number or other proof of purchase.
How to request a return
Contact us at shop.cetart@gmail.com and include your order number and the reason for the return.
Please do not send a product back without first receiving return authorization and return instructions from CetArt. Unauthorized returns may not be accepted.
Return shipping costs
For a return caused by a change of mind, an incorrect size selection, or another reason not caused by CetArt, the customer is responsible for arranging and paying for return shipping.
For change-of-mind returns, return shipping costs are non-refundable. We recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.
If the return is caused by a damaged product, an incorrect product, or another confirmed CetArt error, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
Damaged, defective, or incorrect orders
Please inspect your order after delivery. If the poster arrives damaged, defective, or different from what you ordered, contact us as soon as possible at shop.cetart@gmail.com.
Please include:
- Your order number.
- A clear description of the problem.
- A photograph of the entire poster.
- Close-up photographs of the damage or defect.
- Photographs of the packaging and shipping label.
Please retain the poster and all original packaging until we confirm whether a return is required.
We will review the information and offer an appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable solution depending on the circumstances.
Personalized and custom products
Personalized or custom-designed posters created specifically for an individual customer cannot normally be returned because of a change of mind.
This restriction does not apply when a product arrives damaged, defective, incorrect, or when applicable consumer law provides otherwise.
Exchanges
We do not normally process direct product exchanges.
The fastest way to receive a different product or size is to request a return for the original item and, after the return is approved, place a separate order for the replacement product.
Any price difference and shipping method selected for the new order will apply.
Order cancellations
To request a cancellation, contact us as soon as possible at shop.cetart@gmail.com.
Because poster prints are prepared after an order is placed, we cannot guarantee cancellation after production has started or after the order has been transferred to the shipping carrier.
Refunds
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method used for the purchase. Your bank, card issuer, PayPal, or another payment provider may require additional time to post the funds to your account.
Charges paid for optional UPS Express delivery are generally non-refundable when an order is returned because of a change of mind, an incorrect size selection, or another reason not caused by CetArt.
Optional express shipping charges may be refunded when the return results from a confirmed CetArt error, damaged product, incorrect product, or another situation in which applicable law requires reimbursement.
If Western Bid appears as the payee on your payment statement, the refund may also appear under the name Western Bid.
Approved return address
Approved returns must be sent only after receiving return authorization and instructions from CetArt.
CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine
Complete store policies
Please review the complete policies for all shipping, return, cancellation, and refund conditions:
Contact CetArt
For questions about products, orders, shipping, damaged items, returns, cancellations, or refunds, contact:
CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine
Email: shop.cetart@gmail.com
We usually respond within 1–2 business days. For questions about an existing purchase, please include your order number.