Shipping and Returns of Canvas Prints
Canvas print delivery
Order processing
Our canvas prints are made to order. Orders are usually processed and prepared for shipment within 1–2 business days.
Business days are Monday through Friday, excluding public holidays. Processing time is separate from the estimated shipping time.
Free standard shipping
CetArt offers free standard shipping to destinations available during checkout.
- Estimated shipping time: 7–15 business days after the order has been processed.
- Shipping cost: Free.
Priority canvas shipping
Paid priority shipping may be available for the selected delivery destination.
- Estimated shipping time: 3–9 business days after the order has been processed.
- Shipping cost: The exact price and currency are displayed during checkout before payment.
Available shipping methods depend on the delivery destination, package weight, and contents of the shopping cart.
Estimated delivery dates
Delivery dates shown during checkout are estimates and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Canvas packaging
Canvas prints are shipped stretched over a wooden frame and packed using protective materials intended to reduce the risk of damage during transportation.
Order tracking
When tracking is available, the tracking number or tracking link will be sent to the email address provided with the order.
Tracking information may require additional time to become active after the shipping confirmation has been sent.
Shipping address
Please provide a complete and accurate delivery address during checkout. Verify the recipient’s name, street address, house or apartment number, city, postal code, country, and contact information before completing the order.
If you notice an address error, contact us as soon as possible at shop.cetart@gmail.com.
We will try to update the address when possible, but we cannot guarantee that changes can be made after production has started or the package has been transferred to the shipping carrier.
If a package is returned because of an incomplete or incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests reshipment.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country.
Unless these charges are collected during checkout, they are the responsibility of the customer. CetArt does not control charges or processing times imposed by customs authorities.
Returns and refunds
30-day return period
You may request a return within 30 days after receiving your order.
To be eligible for a return, the canvas print must be:
- In the same condition in which it was received.
- Unused, undamaged, and not altered.
- Not hung, mounted, cut, repainted, or otherwise modified.
- Returned with its original protective packaging whenever reasonably possible.
- Accompanied by the order number or other proof of purchase.
How to request a return
Contact us at shop.cetart@gmail.com and include your order number and the reason for the return.
Please do not send a product back without first receiving return authorization and instructions from CetArt. Unauthorized returns may not be accepted.
Return shipping costs
For returns caused by a change of mind, an incorrect size selection, or another reason not caused by CetArt, the customer is responsible for arranging and paying for return shipping.
Return shipping costs are non-refundable. We recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed.
If the return is caused by a damaged product, an incorrect product, or another confirmed CetArt error, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
Damaged, defective, or incorrect orders
Please inspect your order after delivery. If the canvas print arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Please include:
- Your order number.
- A description of the problem.
- A photograph of the entire canvas print.
- Close-up photographs of the damage or defect.
- Photographs of the packaging and shipping label.
Please retain the canvas print and all original packaging until we confirm whether a return is required.
We will review the information and offer an appropriate resolution, which may include a replacement, refund, partial refund, or another reasonable solution depending on the circumstances.
Personalized and custom products
Personalized or custom-designed products created specifically for an individual customer cannot normally be returned because of a change of mind.
This restriction does not apply when a product arrives damaged, defective, incorrect, or when applicable consumer law provides otherwise.
Exchanges
We do not normally process direct product exchanges. The fastest way to receive a different product or size is to request a return for the original item and, after the return is approved, place a separate order for the replacement product.
Order cancellations
To request a cancellation, contact us as soon as possible at shop.cetart@gmail.com.
Because canvas prints are prepared after an order is placed, we cannot guarantee cancellation after production has started or after the order has been shipped.
CetArt does not charge an automatic 25% restocking fee for every cancellation. Any applicable cancellation or refund conditions will be communicated before the request is completed.
Refunds
After receiving and inspecting an approved return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.
Charges paid for optional priority shipping are generally non-refundable when an order is returned because of a change of mind or an incorrect product selection.
If Western Bid appears as the payee on your payment statement, the refund may also appear under the name Western Bid.
Approved return address
Approved returns must be sent only after receiving return instructions from CetArt:
CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine
Complete policies
Please review the complete policies before placing an order:
Contact CetArt
Questions about products, shipping, damaged orders, returns, or refunds can be sent to:
We usually respond within 1–2 business days. For questions about an existing purchase, please include your order number.