Terms of service

Last updated: July 14, 2026

These Terms of Service govern your access to and use of cetart.com, including purchases made through the CetArt online store.

By visiting the Site, creating an account, submitting information, or placing an order, you agree to these Terms of Service and the policies referenced below.

1. Store information

The online store is operated under the name CetArt.

CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine

Customer support: shop.cetart@gmail.com

We usually respond to customer inquiries within 1–2 business days.

2. Payment processing and Western Bid

This store is integrated with the Western Bid™ ecommerce platform. Western Bid, Inc. acts as the Merchant of Record for purchases completed through the store and processes payment-related transactions.

As a result, customers may see WESTERN BID listed as the payee on their PayPal account, bank statement, or credit card statement.

CetArt remains the primary contact for questions about products, orders, production, shipping, damaged items, returns, cancellations, and refunds.

3. Eligibility to use the store

You must be legally capable of entering into a purchase agreement in your country or region.

If you use the Site on behalf of a company or another person, you confirm that you have authority to act on their behalf.

You may not use the Site or our products for an unlawful, fraudulent, abusive, or unauthorized purpose.

4. Products

CetArt sells wall art products, including canvas prints and poster prints.

Canvas prints

• Printed on canvas.
• Stretched over a wooden frame.
• Supplied ready to hang unless otherwise stated on the product page.
• Available in single-panel and multi-panel formats.

Poster prints

• Printed as unframed poster artwork.
• Rolled and shipped in protective packaging.
• A frame is not included unless explicitly stated on the product page.

Please review the product type, selected size, number of panels, quantity, price, and other specifications before completing an order.

5. Made-to-order production

Most CetArt products are prepared after an order is placed.

Made-to-order production does not automatically mean that a product is personalized or excluded from our Return and Refund Policy. Products are treated as personalized or custom-made only when they are specifically created or modified according to an individual customer request.

Production and processing usually take 1–2 business days before shipment. Processing time is separate from the shipping time selected during checkout.

6. Product images, colors, and dimensions

We make reasonable efforts to display product images, colors, proportions, materials, and specifications accurately.

However, colors may appear slightly different because of screen settings, lighting, printing materials, production processes, and the selected product size.

For multi-panel canvas sets, the displayed size refers to the complete artwork when all panels are arranged as shown, unless the product page states otherwise. Spacing between panels may not be included in the listed dimensions.

Minor variations that do not materially change the product are not necessarily considered defects.

7. Prices and currencies

Product prices are displayed on the Site and during checkout in the currency selected or assigned to the customer’s market.

The final price, currency, available discounts, shipping charges, and applicable taxes are shown during checkout before the order is submitted.

Currency conversion may be performed by Shopify, Western Bid, a payment provider, or the customer’s bank. A bank or payment provider may apply its own exchange rate or processing fee.

We may change product prices, offers, or discounts at any time before an order is placed. A price change does not affect an order that has already been accepted, except when correction is required because of an obvious pricing or technical error.

8. Promotions and discount codes

Promotions and discount codes are subject to the conditions shown with the relevant offer.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.
• Only one discount code may be used per order.
• A promotion may apply only to selected products or markets.
• A promotion may have a minimum purchase requirement or expiration date.
• Discounts cannot normally be applied retrospectively to completed orders.

9. Placing an order

Before submitting an order, you must review and confirm the selected products, sizes, quantities, delivery address, shipping method, contact details, and total price.

After an order is submitted, you may receive an automated acknowledgement or payment confirmation. An order is accepted when payment has been approved and the order has been confirmed for processing.

You are responsible for providing complete and accurate billing, contact, and delivery information.

10. Order refusal or cancellation by CetArt

We may refuse, suspend, or cancel an order when reasonably necessary, including when:

• Payment cannot be authorized or verified.
• The order appears fraudulent or unauthorized.
• The product or selected option is unavailable.
• The delivery address cannot be serviced.
• An obvious pricing, description, inventory, or technical error has occurred.
• The order violates applicable law, these Terms, or a payment provider’s requirements.
• The quantity ordered suggests unauthorized resale or commercial distribution.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

11. Customer cancellation requests

To request an order cancellation, contact us as soon as possible at shop.cetart@gmail.com.

Because products are prepared after an order is placed, we cannot guarantee cancellation after production has started or after the order has been transferred to the shipping carrier.

Cancellation and refund conditions are explained in our Return and Refund Policy.

12. Payment

Available payment methods are displayed during checkout and may include payment cards, PayPal, Google Pay, or other supported payment options.

You confirm that:

• You are authorized to use the selected payment method.
• The billing information you provide is accurate.
• Sufficient funds or credit are available to complete the purchase.

Payments may be subject to fraud screening, authorization, security checks, and verification by Western Bid, Shopify, financial institutions, card networks, or other payment providers.

13. Shipping and delivery

Available shipping methods, prices, and estimated delivery times are displayed during checkout.

CetArt currently offers free standard shipping to eligible destinations available during checkout. Paid express or priority options may also be available.

Delivery dates are estimates and may be affected by carriers, customs processing, weather, holidays, address problems, or other circumstances outside our reasonable control.

Complete shipping conditions are available in our Shipping Policy.

14. Customs duties and import charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these amounts are collected during checkout, they are the customer’s responsibility.

CetArt does not control charges or processing times imposed by customs authorities.

15. Returns, refunds, and damaged products

Return requests, damaged products, incorrect items, exchanges, cancellations, and refunds are handled according to our Return and Refund Policy.

Customers must contact CetArt before sending a product back. Products returned without prior authorization may not be accepted.

Nothing in these Terms limits mandatory rights that apply to damaged, defective, misdescribed, or incorrect products.

16. Customer accounts

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

You must provide accurate account information and promptly update it when it changes.

Contact us if you believe that your account has been accessed without authorization.

17. Customer reviews and submitted content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You created it or have permission to submit it.
• It is accurate and not intentionally misleading.
• It does not violate another person’s copyright, trademark, privacy, or other rights.
• It does not contain unlawful, abusive, defamatory, discriminatory, or malicious material.

You grant CetArt a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use submitted content for operating, promoting, and improving the store.

We may remove submitted content that violates these Terms or applicable law.

18. Intellectual property

The Site and its contents, including text, graphics, logos, videos, product layouts, design elements, and original images, are owned by CetArt or used with permission from the relevant rights holder.

You may use the Site only for personal shopping and informational purposes.

You may not reproduce, distribute, scrape, republish, commercially exploit, or create derivative works from Site content without permission, except where applicable law allows it.

19. Prohibited conduct

You must not:

• Use the Site for unlawful or fraudulent activity.
• Submit false, misleading, or unauthorized information.
• Attempt to gain unauthorized access to the Site or another customer’s account.
• Upload malicious code, viruses, or harmful software.
• Interfere with checkout, security, payment, or fraud-prevention systems.
• Collect personal information about other users without authorization.
• Use automated systems to scrape or overload the Site.
• Infringe intellectual property, privacy, or other legal rights.

We may restrict access to the Site when necessary to protect customers, the store, service providers, or other parties.

20. Third-party services and links

The Site may use or link to services operated by Shopify, Western Bid, payment providers, shipping carriers, analytics providers, advertising platforms, YouTube, and social media services.

Third-party services are governed by their own terms and privacy policies. CetArt does not control the availability, security, content, or independent practices of third-party websites.

21. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Cookie and tracking preferences can be managed through the Cookie preferences or Your privacy choices link displayed on the Site where available.

22. Availability of the Site

We aim to keep the Site available and functioning correctly, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily restrict access for maintenance, security, updates, technical problems, or circumstances outside our reasonable control.

23. Errors and corrections

We make reasonable efforts to keep product information, prices, availability, shipping information, promotions, and policies accurate.

If we discover an error, we may correct it and contact affected customers. When an error materially affects an order, the customer may be offered the option to confirm the corrected order or receive a refund.

24. Warranties and consumer protections

Products and services are provided subject to the descriptions and conditions shown on the Site and to any mandatory warranties or consumer protections required by applicable law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

25. Limitation of liability

To the maximum extent permitted by applicable law, CetArt is not responsible for indirect or consequential losses that were not reasonably foreseeable when the purchase agreement was formed.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Intentional misconduct or gross negligence where such liability cannot be excluded.
• Death or personal injury caused by negligence where applicable.
• Mandatory product, consumer, or statutory rights.
• Any other liability that cannot legally be excluded or limited.

26. Events outside reasonable control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, war, civil disruption, government restrictions, customs delays, transportation interruptions, carrier failures, power outages, telecommunications problems, or major supply-chain disruption.

We will make reasonable efforts to communicate material delays and provide an appropriate solution where required.

27. Governing law

These Terms are governed by the laws of Ukraine.

However, this choice of law does not remove mandatory consumer protections that may apply under the laws of the customer’s country or region.

Where applicable law gives a consumer the right to bring a claim in their country of residence, these Terms do not restrict that right.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

29. No waiver

If CetArt does not immediately enforce a provision of these Terms, that does not mean the provision or the right to enforce it has been waived.

30. Changes to these Terms

We may update these Terms to reflect changes to the store, products, services, payment arrangements, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last updated” date.

Changes do not retroactively alter the terms of an order already accepted unless required by law or agreed with the customer.

31. Contact us

Questions about these Terms or an existing order can be sent to:

CetArt
Yakuba Kolasa 7, off 142
Kyiv, Kyiv 03148
Ukraine

Email: shop.cetart@gmail.com

For questions about an existing purchase, please include your order number.